Returns & Exchanges
At Floral Street, we want you to be completely enamored with your new fragrance; if you are not satisfied, you can return unopened products within 30 days of purchase. To ensure your perfect scent match, we recommend using the provided sample vial before opening the full-size bottle.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the unopened product in its original packaging, ensuring it is securely sealed to prevent damage during transit.
Attach the Label
Download and print your pre-paid shipping label from the portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing